Tuesday, June 19, 2007
Extraordinarily Poor Support From T-Mobile
Posted by Ed Hansberry in "THOUGHT" @ 06:30 AM
http://communitygrouptherapy.com/2007/06/18/customer-service-hell-t-mobilehot-spot-not/
"A quick search online tells me I’m hardly alone in my frustration with T-Mobile, but I simply have to tell this story. A few weeks ago my phone (T-Mobile Dash pictured below) developed a problem. I’ve had this phone for several months, and was quickly a big fan of the features, form factor, even the battery life I thought was good. I’ve always been pretty neutral on the carrier - in the end, as long as I have quality coverage at a reasonable price, I don’t really care. T-Mobile changed that for me today…"
Oh man, you have to read the reast of Sean's story. What is really sad is I too have T-Mobile and had the exact same issues, along with the inane "just replace your SIM card" advice. I think the real issue is T-Mobile has something fundamentally wrong with their network that is affecticing specific accounts. I've been with T-Mobile for 5 years and for the first time, I am considering switching. The problem is, the only alternative for me is AT&T/Cingular, and they are far worse.
"A quick search online tells me I’m hardly alone in my frustration with T-Mobile, but I simply have to tell this story. A few weeks ago my phone (T-Mobile Dash pictured below) developed a problem. I’ve had this phone for several months, and was quickly a big fan of the features, form factor, even the battery life I thought was good. I’ve always been pretty neutral on the carrier - in the end, as long as I have quality coverage at a reasonable price, I don’t really care. T-Mobile changed that for me today…"
Oh man, you have to read the reast of Sean's story. What is really sad is I too have T-Mobile and had the exact same issues, along with the inane "just replace your SIM card" advice. I think the real issue is T-Mobile has something fundamentally wrong with their network that is affecticing specific accounts. I've been with T-Mobile for 5 years and for the first time, I am considering switching. The problem is, the only alternative for me is AT&T/Cingular, and they are far worse.
