Saturday, May 20, 2006
Sometimes The Smaller Company Outshines Larger
Posted by Jon Westfall in "THOUGHT" @ 04:46 PM
A few weeks back, I posted about my ordeal trying to order a case and get it shipped. Thankfully, when conversing with the company that I ordered from, they made every effort to get the case out to me, and to keep a customer happy. The best thing about the interaction was that the smaller company could actually keep conversations going thorugh email (No complicated support system where I got a new rep each time), and was dedicated to the customer. Today I got the case, and am very happy with the service, aside from the shipping trouble.
So while bigger might be better in some cases, are their any retailers that you have dealt with that have gone the extra mile in service to off-set the selection of their larger competitors? Is it better to have a company that will work with you or a company that simply is larger? And if you want that personal touch, how do you identify smaller companies that you feel can provide it?
So while bigger might be better in some cases, are their any retailers that you have dealt with that have gone the extra mile in service to off-set the selection of their larger competitors? Is it better to have a company that will work with you or a company that simply is larger? And if you want that personal touch, how do you identify smaller companies that you feel can provide it?
