Sunday, January 22, 2006
No Matter How Much I Like Audible Content, They Just Keep Making It Easier To Hate Them!
Posted by Ed Hansberry in "THOUGHT" @ 01:00 PM
I have been an Audible.com user since 1999, listening mostly to their daily Wall Street Journal subscription, but I have occasionally purchased books as well. Every year it seems their software gets worse, and it is so bad now on the Windows Mobile side of things I don't even use my Pocket PC for Audible content but a dedicated MP3 player that has Audible software burned in the ROM. Their desktop software is still the pits, written by someone that clearly does not use Windows and has no clue how the UI works. And, it crashed again yesterday. :roll:
:soapbox: Their most recent attempt to twerk me off to no end involves calling my phone, letting it ring two times and then hanging up! I had no idea who/what 1-800-258-0261 belonged to. So, today, I hit redial and talked to Juan, who was very excited to offer me a deal before I cut him off and asked him to remove my phone number for all of their marketing databases. And since doing that, they have called me no less than three more times!
What is wrong with people? What in the world, besides hitting the bong a little early in the day, would possess some marketing genius at Audible to sit around in a meeting and go "Ok, let's cull the phone numbers from our users, which we require them to enter in the system because they use credit cards, set up an automatic dialer so ring their phones 2-3 times and hang up at random hours. (They have nailed me personally at 2pm, 7pm, 9pm and various other random times during the day.) Then, they will call us back, excited to hear our new special!"
Audible, you just made up my mind about a trip I have coming up in a few weeks. Instead of my normal routine of perusing your site and buying something both my wife and I will be interested in, I'll be perusing podcast directories. I would sooner listen to AM radio that was 50% static. I would rather listen to my tires for four hours (I actually have nice sounding tires) than buy another book from you if the reward is being pestered as I have been this month on Jan 5th, 6th, 18th, 19th 20th, and 21st. Talk about that in your next marketing meeting.
And for those of you thinking about buying from Audible, be on the look out for that mysterious call from 1-800-258-0261. They will have a sweet deal for you! :?
:soapbox: Their most recent attempt to twerk me off to no end involves calling my phone, letting it ring two times and then hanging up! I had no idea who/what 1-800-258-0261 belonged to. So, today, I hit redial and talked to Juan, who was very excited to offer me a deal before I cut him off and asked him to remove my phone number for all of their marketing databases. And since doing that, they have called me no less than three more times!
What is wrong with people? What in the world, besides hitting the bong a little early in the day, would possess some marketing genius at Audible to sit around in a meeting and go "Ok, let's cull the phone numbers from our users, which we require them to enter in the system because they use credit cards, set up an automatic dialer so ring their phones 2-3 times and hang up at random hours. (They have nailed me personally at 2pm, 7pm, 9pm and various other random times during the day.) Then, they will call us back, excited to hear our new special!"
Audible, you just made up my mind about a trip I have coming up in a few weeks. Instead of my normal routine of perusing your site and buying something both my wife and I will be interested in, I'll be perusing podcast directories. I would sooner listen to AM radio that was 50% static. I would rather listen to my tires for four hours (I actually have nice sounding tires) than buy another book from you if the reward is being pestered as I have been this month on Jan 5th, 6th, 18th, 19th 20th, and 21st. Talk about that in your next marketing meeting.
And for those of you thinking about buying from Audible, be on the look out for that mysterious call from 1-800-258-0261. They will have a sweet deal for you! :?
