Friday, November 11, 2005
Mobile Data: If at First You Don't Succeed.........
Posted by Jonathon Watkins in "OFF-TOPIC" @ 01:00 AM
"A SURVEY commissioned by Olista has shown that most users who encounter problems in using new mobile data services simply give up rather than seek assistance. Shockingly, 64 per cent of those who had actually tried services such as picture messaging, ring tones and gaming downloads confessed to giving up after one or two attempts. That compares to just 2 per cent who claimed they would actively seek assistance from their operator or content provider."
Does this surprise you guys? Do people really give up so quickly on mobile data in your experience? I certainly know that I can be slow to read a product's manual, but this is just daft. I guess it's a case of 'If at first you don't succeed, destroy all evidence that you ever tried. ;-)
Does this surprise you guys? Do people really give up so quickly on mobile data in your experience? I certainly know that I can be slow to read a product's manual, but this is just daft. I guess it's a case of 'If at first you don't succeed, destroy all evidence that you ever tried. ;-)
