Thursday, September 29, 2005
A New Low in Consumer Confidence: HP's 90 Day Warranty
Posted by Jason Dunn in "THOUGHT" @ 12:00 PM
I couldn't help but notice that on HP's new rx1950 - which is a good-looking device with too high a price for what it offers - the warranty in the United States is a mere 90 days. 8O This is a new low for the Pocket PC market - has anyone seen such a short warranty before on a device from any OEM? 90 day warranties are common on accessories, headphones, cables, and other assorted items, but on a $299 USD Pocket PC? And strangely enough, the rx1950 sold in every other market around the world will have a full one-year warranty. So why do customers in the US get the shorter warranty? Does HP have so little confidence in this model they're afraid of the US support costs of covering it for a full year, or is this merely a financial ploy to sell more extended warranties? Either way, this is a new low for HP and it hurts the Windows Mobile platform in general. For shame HP!