Thursday, March 25, 2004
Dell to Existing Axim Owners: No Update For You!
Posted by Pat Logsdon in "NEWS" @ 11:00 AM
"Dell will deploy Windows Mobile 2003 Second Edition in future Axim products. We have no plans at this time to offer Windows Mobile 2003 Second Edition updates for current Axim X3 or Axim X5 products."
Is it just me, or does this make no sense? It can't be all that expensive or difficult to offer the option of an upgrade, especially if TOSHIBA will be giving the update away for free! What makes this even more confusing is that Dell is apparently flashing WM2003SE to Axims at the Mobile Developer Conference in San Francisco. Have those updates been bricking an inordinate number of Axims and we just haven't heard about it, or is this just an ill-conceived effort to save a few bucks?
:razz: I don't even own an Axim anymore and I'm pretty peeved about this. Unless Dell changes their collective mind, I forsee a vast migration to HP or even Toshiba. What do you think?
UPDATE: According to a post on Aximsite, Dell has backed off a bit from their initial statement.
Chris Leckness reports the following: "I received another email from Dell that prompted me to call back. Basically, Dell strives to be a customer oriented company. That said, Dell is not standing firm on the initial statement. What does that mean? Not 100% sure, but my guess would be that Dell would rethink their stategy here with feedback from the customer."
Sounds good so far, Dell. Keep listening to what your customers are saying... :mrgreen:
