Sunday, March 7, 2004
Trouble With Restore After Updates?
Posted by Jason Dunn in "THOUGHT" @ 02:00 PM
Robbert Raktoe writes us:
"A couple of days ago I had an accident (my Ipaq 2210 was not damaged) and as a result I wasn't able to recharge my ipaq which resulted in an spontaneous hardreset. Prior to this reset I had installed the HP Bluetooth upgrade and made a backup of the entire machine. After I had restored the entire backup and installed the bluetooth upgrade again the bluetooth on my Ipaq 'could not initialize correctly'. When I contacted HP Netherlands about this they told me that I had to hard-reset again, then install the upgrade en then restore. This didn't work!
When I contacted HP again they told me that there was probably something wrong with my backup (made with the default backup-program as delivered by HP). They initially didn't even want to document my complaint because 'if this was a problem with hard or software they would have heard about it already'. My argument was that if nobody at HP would ever document this complaint nobody ever will hear about it....My question is: is this something you have heard about before or could you do a poll about this on your site?"
Say no more Robert - Pocket PC Thoughts readers, have you had this same trouble? Any advice for Robert?
"A couple of days ago I had an accident (my Ipaq 2210 was not damaged) and as a result I wasn't able to recharge my ipaq which resulted in an spontaneous hardreset. Prior to this reset I had installed the HP Bluetooth upgrade and made a backup of the entire machine. After I had restored the entire backup and installed the bluetooth upgrade again the bluetooth on my Ipaq 'could not initialize correctly'. When I contacted HP Netherlands about this they told me that I had to hard-reset again, then install the upgrade en then restore. This didn't work!
When I contacted HP again they told me that there was probably something wrong with my backup (made with the default backup-program as delivered by HP). They initially didn't even want to document my complaint because 'if this was a problem with hard or software they would have heard about it already'. My argument was that if nobody at HP would ever document this complaint nobody ever will hear about it....My question is: is this something you have heard about before or could you do a poll about this on your site?"
Say no more Robert - Pocket PC Thoughts readers, have you had this same trouble? Any advice for Robert?
