Friday, September 5, 2003
Discussion on CompUSA's TAP Program
Posted by Ed Hansberry in "THOUGHT" @ 08:00 AM
http://discussion.brighthand.com/showthread.php?s=&threadid=88726&perpage=10&pagenumber=1
Brighthand as a long discussion going on the Technology Assurance Plan, or TAP, that CompUSA offers, which is essentially a program that will guarantee a repair or replacement if something goes wrong with your product. I have personally been told when buying things there, like PDAs, that they will replace it with a new device, not a refurbished one, but I'm not convinced that is what the TAP Agreement states. I'll let you dig into the contract and the thread to come to your own conclusion.
Two thoughts. First, I know people have abused this. I can't tell you how many times people "break" their PDA then go to CompUSA to get a newer model, knowing full well their current model has been discontinued and is out of stock. :roll: This is probably why CompUSA is cracking down.
Second, how many of you buy these things, which are essentially extended warrantees? I never buy an extended warranty. Those things are pure money to the ones selling it. I've probably saved enough over my life in not buying extended warranties for TVs, computers, cars, PDAs, lawnmowers, toasters and just about anything else that plugs in, and a few things that don't, that I could buy a new car. I've also had to shell out less than $1,000 over that same time period for repairs where one of those extended warranties would have come in handy. I've definitely come out ahead which proves my point. Had I purchased all of those thing, resellers would have been way ahead, which is why they push them so hard. "Hey, you need this extended warranty. It is such a good deal for you!" :deal:
Brighthand as a long discussion going on the Technology Assurance Plan, or TAP, that CompUSA offers, which is essentially a program that will guarantee a repair or replacement if something goes wrong with your product. I have personally been told when buying things there, like PDAs, that they will replace it with a new device, not a refurbished one, but I'm not convinced that is what the TAP Agreement states. I'll let you dig into the contract and the thread to come to your own conclusion.
Two thoughts. First, I know people have abused this. I can't tell you how many times people "break" their PDA then go to CompUSA to get a newer model, knowing full well their current model has been discontinued and is out of stock. :roll: This is probably why CompUSA is cracking down.
Second, how many of you buy these things, which are essentially extended warrantees? I never buy an extended warranty. Those things are pure money to the ones selling it. I've probably saved enough over my life in not buying extended warranties for TVs, computers, cars, PDAs, lawnmowers, toasters and just about anything else that plugs in, and a few things that don't, that I could buy a new car. I've also had to shell out less than $1,000 over that same time period for repairs where one of those extended warranties would have come in handy. I've definitely come out ahead which proves my point. Had I purchased all of those thing, resellers would have been way ahead, which is why they push them so hard. "Hey, you need this extended warranty. It is such a good deal for you!" :deal:
