Windows Phone Thoughts: Remote Pocket PC Administration

If you ever have deployed a Pocket PC solution to more than ten users, you will know that once deployed and distributed it will be a real challenge to keep it updated and users supported. A central remote support feature is the answer to this challenge. There are a number of options available and among them we find Mobile View! Aurorisoft recently relased Mobile View, software that enables online central administration of Pocket PCs. "Technical support can examine Pocket PC over the Internet or GPRS, and suggest the most appropriate course of action, be that installation of new product/program, upgrade of existing software, or fixing an error on your Pocket PC."

Mobile User Features:

• Update device profile,
• Live troubleshooting chat option
• Latest software updates,
• Backup/restore data and setting
• Instant technical support by pressing a button.
• The technical support representative will be able to assist the user right away by providing the solution in real time, or may request access to the device to resolve the problem quickly.

Administrative console features:

• Displays time stamp, request and user information, device ID number, hardware and OS info.
• Live troubleshooting chat option
• Eliminate unnecessary information flow when using slow Internet connections for faster problem resolution.
• Activities logbook, available at the click of the button.
• If the device is not responding, technical support representative can remotely reboot the device to continue the troubleshooting activities.