Friday, January 17, 2003
Dell Axim: The Throw-away Device?
Posted by Jason Dunn in "THOUGHT" @ 11:21 AM
Pocket PC Thoughts reader Terry Cox received an interesting response from a Dell tech support person:
"At this time, Dell does not sell parts for the Axim, and does not do repairs on Axims. Even if the problem is covered under warranty we do not service the Axim, we replace it. At this time, Dell has no service option to replace the LCD, even as an out of warranty repair. I am sorry for any inconvenience this may cause you. - Dell Forum Moderator Rollie R."
This makes quite a bit of sense actually - by redefining the price point that Pocket PCs are sold at, Dell has brought them from the "computer" category into the "appliance" category. They likely have an agreement with the ODM to simply ship back defective units, and the ODM will recycle the components or whatnot. Not a bad deal for consumers if the unit is under warranty - you'll always get a new unit. If it's not under warranty though...you're out of luck with getting it repaired. What do you think about this? Good or bad move on Dell's part?
"At this time, Dell does not sell parts for the Axim, and does not do repairs on Axims. Even if the problem is covered under warranty we do not service the Axim, we replace it. At this time, Dell has no service option to replace the LCD, even as an out of warranty repair. I am sorry for any inconvenience this may cause you. - Dell Forum Moderator Rollie R."
This makes quite a bit of sense actually - by redefining the price point that Pocket PCs are sold at, Dell has brought them from the "computer" category into the "appliance" category. They likely have an agreement with the ODM to simply ship back defective units, and the ODM will recycle the components or whatnot. Not a bad deal for consumers if the unit is under warranty - you'll always get a new unit. If it's not under warranty though...you're out of luck with getting it repaired. What do you think about this? Good or bad move on Dell's part?
