Wednesday, August 28, 2002
Update on the iPAQpetition front
Posted by marlof in "NEWS" @ 07:05 AM
Earlier we reported on the iPAQpetition site that was set up to voice the dissatisfaction with iPAQ quality. They now released a press release, stating that together with HP they're looking into the issues reported on the site. <!>
"Hewlett-Packard recently contacted the ipaqpetition.com team in an effort to better understand the concerns cited in the iPAQ petition (www.ipaqpetition.com/petition) regarding iPAQ PocketPCs. Hewlett-Packard assembled a cross-functional team representing various departments of their organization including marketing, quality control, customer service, technical support, and product engineering. During a 2-hour conference call, the team from HP and the ipaqpetition.com team discussed the various issues cited in the iPAQ petition. HP will continue to research these issues and then schedule another conference call with us to discuss their findings.
Both HP and the ipaqpetition.com team want to stress that any iPAQ user who has experienced a problem with their device should take the following steps:
1. Visit the HP/Compaq iPAQ support page to download and install all available updates. This includes SoftPAQs, End User Updates, and drivers. The support page is located at http://www.compaq.com/support/files/handheldiPAQ/us/index.html?cat=iPAQ%20Internet%20Devices.
2. Research the problem through the HP/Compaq Reference Library. This library provides information regarding many of the issues users may experience and provides work-arounds for many of them. The reference library is located at http://wwss1pro.compaq.com/support/home/selectproduct.asp?destination=reflib.
3. If the iPAQ is still under warranty and the user is still experiencing problems, contact HP/Compaq technical support. They will attempt to address the issue and/or repair the iPAQ. The phone number for technical support is in the contacts listing on the iPAQ or visit www.hp.com for more support information.
Overall, the ipaqpetition.com team is very happy that HP is working with us to clarify the issues cited in the petition and we look forward to our next conference call with them. The very fact that they are attempting to address these issues with us speaks highly of their desire to produce a better product in the future. After the next conference call, we will update our website (www.ipaqpetition.com) with the information we receive from HP."
"Hewlett-Packard recently contacted the ipaqpetition.com team in an effort to better understand the concerns cited in the iPAQ petition (www.ipaqpetition.com/petition) regarding iPAQ PocketPCs. Hewlett-Packard assembled a cross-functional team representing various departments of their organization including marketing, quality control, customer service, technical support, and product engineering. During a 2-hour conference call, the team from HP and the ipaqpetition.com team discussed the various issues cited in the iPAQ petition. HP will continue to research these issues and then schedule another conference call with us to discuss their findings.
Both HP and the ipaqpetition.com team want to stress that any iPAQ user who has experienced a problem with their device should take the following steps:
1. Visit the HP/Compaq iPAQ support page to download and install all available updates. This includes SoftPAQs, End User Updates, and drivers. The support page is located at http://www.compaq.com/support/files/handheldiPAQ/us/index.html?cat=iPAQ%20Internet%20Devices.
2. Research the problem through the HP/Compaq Reference Library. This library provides information regarding many of the issues users may experience and provides work-arounds for many of them. The reference library is located at http://wwss1pro.compaq.com/support/home/selectproduct.asp?destination=reflib.
3. If the iPAQ is still under warranty and the user is still experiencing problems, contact HP/Compaq technical support. They will attempt to address the issue and/or repair the iPAQ. The phone number for technical support is in the contacts listing on the iPAQ or visit www.hp.com for more support information.
Overall, the ipaqpetition.com team is very happy that HP is working with us to clarify the issues cited in the petition and we look forward to our next conference call with them. The very fact that they are attempting to address these issues with us speaks highly of their desire to produce a better product in the future. After the next conference call, we will update our website (www.ipaqpetition.com) with the information we receive from HP."
