Friday, July 26, 2002
iPAQ is 'tainted brand'
Posted by Jason Dunn in "ARTICLE" @ 01:53 PM
http://www.theregus.com/content/54/25757.html
What? No updates in five hours? Sorry guys, we're slipping. Anyway, here's one of the more interesting articles I've read on The Register in quite a while (it might be because it's not written by Register staff - hmm). Alex Kac was the first to bring it to our attention, and the article goes into detail over some of the issues that have plagued the iPAQ recently (they don't even go into the dust and screen issues from the 1st generation iPAQs). It's a great read, and by the end you'll be wondering, like me, why HP decided to keep the iPAQ (although we all know the reason - the iPAQ had better mindshare and marketshare than the Jornada). Not that the Jornada was perfect either - why can't anyone make a rock-solid Pocket PC without major flaws?
"I recently had to go to bat for a user of the iPAQ. He tells me he's spent the last two years trying to get Dixons and Compaq to admit that his model has a duff circuit; it only works when absolutely fully charged. In the course of his two year battle, he's been persuaded by tech support that the machine isn't working because he has an out of date PC, and has been talked into buying a new one. He's been talked into buying new software, downloading "fixes" which don't fix, and generally, being miserable about lost data, lost business caused by failures, and wasted time. I got onto a senior Dixons executive working in quality control, and gave him a hard time. He seemed surprised I was bothering. "The iPAQ, you know what the problem with it is, surely? It doesn't work."
What? No updates in five hours? Sorry guys, we're slipping. Anyway, here's one of the more interesting articles I've read on The Register in quite a while (it might be because it's not written by Register staff - hmm). Alex Kac was the first to bring it to our attention, and the article goes into detail over some of the issues that have plagued the iPAQ recently (they don't even go into the dust and screen issues from the 1st generation iPAQs). It's a great read, and by the end you'll be wondering, like me, why HP decided to keep the iPAQ (although we all know the reason - the iPAQ had better mindshare and marketshare than the Jornada). Not that the Jornada was perfect either - why can't anyone make a rock-solid Pocket PC without major flaws?
"I recently had to go to bat for a user of the iPAQ. He tells me he's spent the last two years trying to get Dixons and Compaq to admit that his model has a duff circuit; it only works when absolutely fully charged. In the course of his two year battle, he's been persuaded by tech support that the machine isn't working because he has an out of date PC, and has been talked into buying a new one. He's been talked into buying new software, downloading "fixes" which don't fix, and generally, being miserable about lost data, lost business caused by failures, and wasted time. I got onto a senior Dixons executive working in quality control, and gave him a hard time. He seemed surprised I was bothering. "The iPAQ, you know what the problem with it is, surely? It doesn't work."
