Windows Phone Thoughts: Toshiba Pocket PC Support

I called Toshiba support for the first time today, and I was reasonably impressed with them. It wasn't love at first site, however, because they have a few serious glitches with their support system. First off, when you go to their web site and dial the 1-800 tech support number, there is no option for Pocket PCs. Laptops, desktops, no mobile devices of any kind. Good example there of ignoring your own products. I spoke to the operator, waited for a few minutes while she looked up the number, then called it (800-949-7993). Six minutes on hold isn't too bad (that's why we have speaker phones), and the technician I spoke with was very nice, but I was a little surprised at what he told me. I told him about the power button not always turning the unit off, and the flickering at the bottom of my screen. He said they had not heard of either issue, which I find odd. And like most technicians, the second thing they recommend (after a soft reset) is a hard reset.

Not wanting to prolong this any further, I did a hard reset and the problems were still there. He said I should send it in, and explained that they'd send me a Fedex box and I would ship it back to them. No cross shipping option, which I always find a little frustrating because it means Joe Consumer will be without his Pocket PC for a few days. Everything was going smoothly until I gave him my address and he realized I was calling from Canada - then everything fell apart. They apparently can't ship Fedex boxes to Canada, so he took my phone number and said he would call me back - he had no clue how to offer warranty service to a Canadian who has a Toshiba product. Not exactly great planning! Hopefully he'll have a solution when he calls me back - it's not like FedEx doesn't ship to Canada!

What have your experiences with Toshiba tech support been like? Good, bad, ugly?