Monday, June 10, 2002
iPAQ 3800 backlight problems
Posted by marlof in "HARDWARE" @ 12:56 PM
http://wwss1pro.compaq.com/support/reference_library/viewdocument.asp?countrycode=1000&prodid=2183|iPAQ+H3800+Series+Pocket+PC&source=MH020124_CW02.xml&dt=3
Much has been said about the backlight problem that is haunting some Compaq iPAQs, where the backlight won't come on automatically. The first Customer Advisory that dealt with this problem was withdrawn very fast. And now a new one has been made available. This page includes a serial number check to see if your iPAQ may suffer from a hardware failure. If it does, you can send it in to Compaq for warranty service. Source: PocketPC-club.nl.
UPDATE: It is not sure how this serial number check works. According to the main page, Serial Numbers 4G25DW33Axxx and earlier could be affected. Our agent on the job, Ed, has an affected iPAQ 3800 with an earlier number, but the check showed his device as NOT affected. I'm sure Ed will keep us posted on what gives!
Much has been said about the backlight problem that is haunting some Compaq iPAQs, where the backlight won't come on automatically. The first Customer Advisory that dealt with this problem was withdrawn very fast. And now a new one has been made available. This page includes a serial number check to see if your iPAQ may suffer from a hardware failure. If it does, you can send it in to Compaq for warranty service. Source: PocketPC-club.nl.
UPDATE: It is not sure how this serial number check works. According to the main page, Serial Numbers 4G25DW33Axxx and earlier could be affected. Our agent on the job, Ed, has an affected iPAQ 3800 with an earlier number, but the check showed his device as NOT affected. I'm sure Ed will keep us posted on what gives!
