Wednesday, May 29, 2002
Live support for Pocket PC users
Posted by Andy Sjostrom in "SOFTWARE" @ 01:03 PM
http://www.businesswire.com/cgi-bin/f_headline.cgi?bw.052802/221480057
Have you ever been in a situation where you wished a Pocket PC expert could help you out? Ever had existential thoughts related to Connection Manager settings, Inbox synchronization, and dialing patterns? Do you spend a lot of time supporting other Pocket PC users over phone? Mobile Automation might have the infrastructure you and your company are looking for: Mobile Automation 2000.
The product "allows corporate help desk technicians to remotely control and assist Windows Powered Pocket PC device users wirelessly, or through docking cradles, regardless of their location."
According to Mobile Automation help desk support, call time increase at companies adopting Pocket PC devices due to lack of experience and know-how.
"Mobile Automation's Live Support for Pocket PC extends the Windows Powered platform's power to administrators by enabling them to manage each mobile employee's device remotely," said Scott Gode, director for Mobility at Microsoft Corp. "In essence, it helps companies rapidly deploy Pocket PC-based solutions that will increase their work force productivity."
I haven't seen the product myself, but it does sound interesting. Kind of like Terminal Services backwards. You can learn more from their web site.
Have you ever been in a situation where you wished a Pocket PC expert could help you out? Ever had existential thoughts related to Connection Manager settings, Inbox synchronization, and dialing patterns? Do you spend a lot of time supporting other Pocket PC users over phone? Mobile Automation might have the infrastructure you and your company are looking for: Mobile Automation 2000.
The product "allows corporate help desk technicians to remotely control and assist Windows Powered Pocket PC device users wirelessly, or through docking cradles, regardless of their location."
According to Mobile Automation help desk support, call time increase at companies adopting Pocket PC devices due to lack of experience and know-how.
"Mobile Automation's Live Support for Pocket PC extends the Windows Powered platform's power to administrators by enabling them to manage each mobile employee's device remotely," said Scott Gode, director for Mobility at Microsoft Corp. "In essence, it helps companies rapidly deploy Pocket PC-based solutions that will increase their work force productivity."
I haven't seen the product myself, but it does sound interesting. Kind of like Terminal Services backwards. You can learn more from their web site.
