Windows Phone Thoughts: There's nothing like good customer service

I've had to deal with HP Customer Service twice, and both times I've been very impressed with them. The first time was last year - I had a Jornada 545 that kept locking up on me, and after sending it in for repair, it kept doing the same thing. I was a little ticked at this point, and I wanted a replacement unit right away, so the customer service rep allowed me to go to a local store and buy a new 548 (an upgrade from the 545), and they refunded the full price of the 545. So I was able to get a new Pocket PC with double the RAM for the difference in price - about $150 CND. I was thrilled!

Today I called HP tech support about my dusty Jornada - I had been loathe to call and be without my side kick for a few days, but it turns out that they're doing a cross-ship. They send me a replacement device (refurb), and once I get it, I send back the dusty one. Perfect! And, no, I don't believe they know who I am - especially in Canada. ;-)

How have you found HP customer service?