Tuesday, February 5, 2008
Two Thirds of ATT Sales Reps Lied on Termination Fees in Test
Posted by Jerry Raia in "Smartphone Talk" @ 06:30 PM
http://hotcellularphone.com/att/two...n-fees-in-test/
"The news came out today that AT&T Wireless sales representatives provided false information about the company’s policy toward early termination fees during a mystery shopping exercise carried out by the public interest group “Consumers Union” last week. This group made 12 calls to AT&T salespeople and two-thirds of the representatives provided inaccurate information about the company’s policy toward early termination fees."
A lie is when you know what you are saying is not true. I am more inclined to think these reps were just ignorant of the terms or may have even gotten erroneous information from a manager of the store. If you really aren't sure you can always just read what you are signing. What a concept!
"The news came out today that AT&T Wireless sales representatives provided false information about the company’s policy toward early termination fees during a mystery shopping exercise carried out by the public interest group “Consumers Union” last week. This group made 12 calls to AT&T salespeople and two-thirds of the representatives provided inaccurate information about the company’s policy toward early termination fees."
A lie is when you know what you are saying is not true. I am more inclined to think these reps were just ignorant of the terms or may have even gotten erroneous information from a manager of the store. If you really aren't sure you can always just read what you are signing. What a concept!
